🚚 Shipping Policy

At Ace and Lume Jewelry, we are committed to delivering your order safely and efficiently.

Processing Time
All orders are processed within 1–3 business days. Orders are not shipped on weekends or holidays.

Shipping Time
Estimated delivery times vary depending on your location:

• United States: 7–12 business days
• International: 7–15 business days

Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

Shipping Fees
Shipping costs (if applicable) will be calculated at checkout. We may offer free shipping promotions from time to time.

Delays
Please note that shipping times may be affected by customs, high demand, or carrier delays. Ace and Lume Jewelry is not responsible for delays once the package has been shipped.

Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

🔄 Return & Exchange Policy

At Ace and Lume Jewelry, your satisfaction is important to us.

Return Window
We accept returns and exchanges within 7 days of delivery.

Eligibility for Returns
To be eligible for a return or exchange:

• Item must be unused and in original condition
• Item must be in original packaging
• Proof of purchase is required

Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:

• Earrings
• Custom or personalized jewelry

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund.

Refunds
Once your return is received and inspected, we will notify you. If approved, your refund will be processed to your original payment method.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us for assistance.

Contact Us
For any return or exchange requests, please contact our support team.